04637cam a22005297i 4500 18549261 OSt 20210219171039.0 150331t20162016pauac b 001 0 eng 2015937542 101671676 DNLM 9780803639454 0803639457 (OCoLC)ocn881437745 NLM eng NLM rda YDXCP BTCTA VYD OLL LTSCA OCLCF EEK CNNWL IAX DLC PHNSL nlmcopyc lccopycat RT23 .B69 2016 2015 J-969 WY 88 610.730699 23 Boynton, Beth, author. Successful nurse communication : safe care, healthy workplaces, & rewarding careers / Beth Boynton. Philadelphia, PA : F.A. Davis Company, 2016. xv, 224 pages : illustrations, portraits ; 23 cm text txt rdacontent unmediated n rdamedia volume nc rdacarrier Includes bibliographical references and index. pt. I. Developing successful nurse communication. 1. Communication and behavior : A vision of successful nurse communication ; A behavioral approach to communication ; Communication styles and types ; Models of communication ; Variables that affect communication -- 2. Emotional intelligence : Models of emotional intelligence ; Emotional intelligence in nursing -- 3. Respectful and effective listening : Why listening is vital ; Listening styles ; Stages of listening ; Becoming a respectful listener ; GRRRR: a model for great listening ; Receiving feedback -- 4. Assertiveness : Why assertiveness is vital ; SBAR model ; I-statements ; Providing feedback. pt. II. Why successful nurse communication is critical. 5. Patient safety : Defining patient safety ; A brief history of patient safety ; Primary organizations involved in patient safety ; Sentinel event statistics ; Root cause analysis ; Addressing sentinel events with communication -- 6. Patient experience : Therapeutic relationships ; Patient experience ; Motivational interviewing -- 7. Respectful workplaces : Types of abusive and disrespectful behavior ; Studying a pervasive problem ; Abusive and disrespectful behavior from patients ; Changing abusive behavior using respectful communication -- 8. Managing stress and strategies for self-care : Self-care ; The demands of nursing and stress ; Combating stress with self-care and communication. pt. III. Organizations and successful nurse communication. 9. Understanding organizational culture : The significance of organizational culture ; Types of organization cultures ; Explicit and implicit rules in organizational culture -- 10. Collaboration and team development : Healthcare teams ; Stages of team development ; Teambuilding strategies ; Hierarchy and teamwork -- 11. Complex adaptive systems : Complicated versus complex systems ; A paradigm shift to complexity science ; Understanding complex adaptive systems ; Major properties of complex adaptive systems ; The complexity of nursing work -- 12. Change agents, quality improvement, and the learning organization : Nurses as change agents ; Quality improvement ; The learning organization ; Culture change ; Honoring nurses of the present. pt. IV. Successful nurse communication in action. 13. Diversity, inclusion, and dignity : Diversity among healthcare consumers and within nursing ; Developing a positive attitude toward diversity ; Cultural competence ; Being open to diversity and creating a climate of inclusion ; Rankism and dignity -- 14. Health information technology and digital communication : Health information technology ; Digital communication -- 15. Preparing for leadership : Preparing nurse leaders ; Leadership competencies ; Leadership models in nursing ; Leadership styles ; Fundamentals of delegation ; Conflict management -- From theory to practice. Communication in nursing. Nursing Methods. Nurse and patient. Nursing methods Communication Nurse-Patient Relations Communication in nursing. fast (OCoLC)fst00870212 Nurse and patient. fast (OCoLC)fst01041457 Nursing. fast (OCoLC)fst01041731 Methods (Music) fast (OCoLC)fst01423850 7 cbc copycat 2 epcn 20 y-gencatlg lcc BK 475 475 0 0 lcc 0 0 PHNS PHNS GEN 2021-02-19 0 RT23.B69 00784 2021-02-19 00:00:00 c.1 2021-02-19 BK soa 19/02/21