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001			18549261
003			OSt
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008			150331t20162016pauac b 001 0 eng
010			_a 2015937542
016	7		_a101671676 _2DNLM
020			_a9780803639454
020			_a0803639457
035			_a(OCoLC)ocn881437745
040			_aNLM _beng _cNLM _erda _dYDXCP _dBTCTA _dVYD _dOLL _dLTSCA _dOCLCF _dEEK _dCNNWL _dIAX _dDLC _dPHNSL
042			_anlmcopyc _alccopycat
050	0	0	_aRT23 _b.B69 2016
060	0	0	_a2015 J-969
060	1	0	_aWY 88
082	0	4	_a610.730699 _223
100	1		_aBoynton, Beth, _eauthor.
245	1	0	_aSuccessful nurse communication : _bsafe care, healthy workplaces, & rewarding careers / _cBeth Boynton.
264		1	_aPhiladelphia, PA : _bF.A. Davis Company, _c2016.
300			_axv, 224 pages : _billustrations, portraits ; _c23 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_apt. I. Developing successful nurse communication. 1. Communication and behavior : A vision of successful nurse communication ; A behavioral approach to communication ; Communication styles and types ; Models of communication ; Variables that affect communication -- 2. Emotional intelligence : Models of emotional intelligence ; Emotional intelligence in nursing -- 3. Respectful and effective listening : Why listening is vital ; Listening styles ; Stages of listening ; Becoming a respectful listener ; GRRRR: a model for great listening ; Receiving feedback -- 4. Assertiveness : Why assertiveness is vital ; SBAR model ; I-statements ; Providing feedback.
505	0		_apt. II. Why successful nurse communication is critical. 5. Patient safety : Defining patient safety ; A brief history of patient safety ; Primary organizations involved in patient safety ; Sentinel event statistics ; Root cause analysis ; Addressing sentinel events with communication -- 6. Patient experience : Therapeutic relationships ; Patient experience ; Motivational interviewing -- 7. Respectful workplaces : Types of abusive and disrespectful behavior ; Studying a pervasive problem ; Abusive and disrespectful behavior from patients ; Changing abusive behavior using respectful communication -- 8. Managing stress and strategies for self-care : Self-care ; The demands of nursing and stress ; Combating stress with self-care and communication.
505	0		_apt. III. Organizations and successful nurse communication. 9. Understanding organizational culture : The significance of organizational culture ; Types of organization cultures ; Explicit and implicit rules in organizational culture -- 10. Collaboration and team development : Healthcare teams ; Stages of team development ; Teambuilding strategies ; Hierarchy and teamwork -- 11. Complex adaptive systems : Complicated versus complex systems ; A paradigm shift to complexity science ; Understanding complex adaptive systems ; Major properties of complex adaptive systems ; The complexity of nursing work -- 12. Change agents, quality improvement, and the learning organization : Nurses as change agents ; Quality improvement ; The learning organization ; Culture change ; Honoring nurses of the present.
505	0		_apt. IV. Successful nurse communication in action. 13. Diversity, inclusion, and dignity : Diversity among healthcare consumers and within nursing ; Developing a positive attitude toward diversity ; Cultural competence ; Being open to diversity and creating a climate of inclusion ; Rankism and dignity -- 14. Health information technology and digital communication : Health information technology ; Digital communication -- 15. Preparing for leadership : Preparing nurse leaders ; Leadership competencies ; Leadership models in nursing ; Leadership styles ; Fundamentals of delegation ; Conflict management -- From theory to practice.
650		0	_aCommunication in nursing.
650		0	_aNursing _xMethods.
650		0	_aNurse and patient.
650	1	2	_aNursing _xmethods
650	1	2	_aCommunication
650	2	2	_aNurse-Patient Relations
650		7	_aCommunication in nursing. _2fast _0(OCoLC)fst00870212
650		7	_aNurse and patient. _2fast _0(OCoLC)fst01041457
650		7	_aNursing. _2fast _0(OCoLC)fst01041731
655		7	_aMethods (Music) _2fast _0(OCoLC)fst01423850
906			_a7 _bcbc _ccopycat _d2 _eepcn _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c475 _d475